Repair Policy

• Repairs / Restrings are only done on jewelry purchased within the last 6 months.
• Bracelets that are missing beads or gemstones cannot be repaired.
• Rings are not being repaired.
• Please email Customer Service to request a Return Authorization. Once approved you will receive an RA#.
• Authorized Repairs / Restrings may take a minimum of 6-8 weeks to complete.
• Repairs/ Restrings shipped to us without RA# will NOT be accepted.
• If your item is over 6 months old you must email us at info@karenlazardesign.com to find out if your item is eligible for repair. 

** Currently we are not accepting repairs during Holiday Season. Please check back with us after the first of the year.

Happy Holidays!

Thank you for your compliance

Team KLD