- Repairs / Restrings are only done on jewelry purchased within the last 6 months.
- Bracelets that are missing beads or gemstones cannot be repaired.
- Rings are not being repaired.
- Please email Customer Service to request a Return Authorization. Once approved you will receive an RA#.
- Authorized Repairs / Restrings may take a minimum of 6-8 weeks to complete.
- Repairs/ Restrings shipped to us without RA# will NOT be accepted.
- If your item is over 6 months old you must email us at firstname.lastname@example.org to find out if your item is eligible for repair.
** Currently we are not accepting repairs during Holiday Season. Please check back with us after the first of the year.
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